Shopping with us
Returns & cancellations
We hope you love your wreath. If you change your mind or something is wrong, here is how we can help.
Changing your mind
You can cancel an order for one of our standard wreath designs any time before it arrives, and up to 14 days after you receive it. You do not need to give a reason. Tell us clearly that you wish to cancel within that period, then send the wreath back within 14 days of telling us.
Our standard designs are made by hand after you order, but that alone does not remove your right to cancel.
Returning your wreath
Contact Nikki Davis at petalandboughs@hotmail.com with your name and order number to tell us you are cancelling and to request the return address. Please package the wreath carefully and keep proof of posting.
For a change-of-mind return, you pay the direct cost of returning the wreath by post. You may inspect it as you would in a shop. If it has been handled beyond what is needed to check it and its value is reduced, we may make a proportionate deduction from the refund.
Your refund
We will refund the wreath price and the cost of our least expensive standard delivery option. If you chose a more expensive delivery service, the extra cost is not refunded. We will use the original payment method unless we agree otherwise.
We will refund you without undue delay, within 14 days of receiving the returned wreath or proof that you have sent it back, whichever is earlier. If you cancel before dispatch, we will refund you within 14 days of your cancellation.
Personalised wreaths
If we agree to make a truly bespoke wreath to your own specifications or clearly personalise one for you, the 14-day change-of-mind cancellation right may not apply. We will tell you before you order if that is the case. Choosing one of the standard wreaths on this website does not count as personalisation.
If something is wrong
If your wreath arrives damaged, is faulty or is not as described, please contact us with your order number and, if possible, photographs. We will arrange an appropriate remedy and cover reasonable return costs where the item is faulty or misdescribed. Your statutory rights are unaffected by this policy, including for personalised items.
Optional cancellation form
You can simply send us a clear message instead. If useful, copy the details below into an email to petalandboughs@hotmail.com or a message to Petal & Boughs on Etsy:
To Petal & Boughs: I give notice that I cancel my contract for the following wreath(s):
Ordered on / received on:
Name:
Address:
Order number (if available):
Date:
If sending this form on paper, please sign it.